{"id":5308,"date":"2024-02-09T17:59:29","date_gmt":"2024-02-09T14:59:29","guid":{"rendered":"https:\/\/escoin.ee\/?page_id=5308"},"modified":"2024-02-09T18:00:39","modified_gmt":"2024-02-09T15:00:39","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/escoin.ee\/et\/return-refund-policy\/","title":{"rendered":"Tagastamis- ja tagasimaksepoliitika"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5308\" class=\"elementor elementor-5308\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c792879 e-flex e-con-boxed e-con e-parent\" data-id=\"4c792879\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-741f8d3c elementor-widget elementor-widget-heading\" data-id=\"741f8d3c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">RETURN & REFUND POLICY<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e48d76d e-flex e-con-boxed e-con e-parent\" data-id=\"4e48d76d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3dfa4988 e-con-full e-flex e-con e-child\" data-id=\"3dfa4988\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51d18214 elementor-widget elementor-widget-text-editor\" data-id=\"51d18214\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><strong>Policy on Refunds<\/strong><\/p><p>PLEASE READ THE REFUND POLICY CAREFULLY BEFORE USING THE WEBSITE \u201cwww.escoin.ee.\u201d www.escoin.ee goes to great lengths to assist its customers with the cryptocurrency refund process.<\/p><p><strong>General guidelines<\/strong><\/p><p>In the event that a transaction involving the purchase or sale of cryptocurrency has not yet been finalized and does not have the \u201cComplete\u201d status, our company offers all of its clients the right to a refund. Payments for ELG made on www.escoin.ee are non-refundable, irreversible, and cannot be modified once the transaction has been completed and cryptocurrency \/ fiat monies have been paid to the client\u2019s card or bank account.\u00a0 www.escoin.ee sends emails to clients\u2019 email addresses registered in the www.escoin.ee system informing them of decisions made by www.escoin.ee regarding refunds. To obtain a refund (in fiat currency or cryptocurrency), the client should write to www.escoin.ee at info@escoin.ee with a refund request and the transaction number for which a refund is needed. The client will be advised of the decision after www.escoin.ee receives the refund request. Please keep in mind that, on average, a refund request might take up to 48 hours to process from the time we receive the request from the consumer. www.escoin.ee thoroughly checks and verifies all information relevant to the refund request. ESCOIN maintains full custody of cryptocurrencies, fiat funds, and user data\/information, which may be turned over to governmental authorities if ELG accounts (profiles) are suspended or closed due to fraud investigations, investigations of law violations, or violations of the Company\u2019s policies, until a final decision is made.<\/p><p>\u00a0<\/p><p>In the event that a favourable decision is reached;<\/p><p>the client\u2019s fiat monies will be refunded to them using the same method and bank\/card information that they used to make the initial transaction to www.escoin.ee. SEPA \/ SWIFT (bank transfer) refunds are made on bank working days; payment cards (VISA \/ MC) refunds are made any day of the week; and Advcash \/ Neteller \/ SKRILL refunds are made any day of the week. Please keep in mind that refund enrollment to the client\u2019s bank\/card account may take up to ten business days, depending on each bank\u2019s internal policies and\/or procedures, which our firm has no control over. The customer\u2019s e-wallet will be credited with cryptocurrency. www.escoin.ee may require additional documents as proof of payment throughout the request review process, such as identification documents, payment orders, or any other document. If the customer fails to produce the needed papers within 2 working days after the company\u2019s request, or if www.escoin.ee has suspicions about the authenticity of the provided documents, the reimbursement request will be delayed, and www.escoin.ee will decide whether to take further action. www.escoin.ee reserves the right to freeze the client\u2019s fiat funds \/ cryptocurrency asked for a return until all circumstances are clarified and \/ or document verification is completed. Clients must give accurate and complete information about the transaction they have initiated. www.escoin.ee is not liable for any transaction that fails due to a client error or the provision of inaccurate or misleading information.Please note that if the client provides erroneous personal information when making a payment, the customer is solely responsible for the charges and fees paid during the refund procedure.<\/p><p>\u00a0<\/p><p><strong>Chargeback<\/strong><\/p><p>Before filing a complaint request (chargeback) with the customer\u2019s bank, www.escoin.ee offers its clients the opportunity to settle any problem or issue related to platforms. Contacting the customer service department initiates the settlement process. During the investigation of a complaint request, www.escoin.ee reserves the right to suspend the client\u2019s account.<\/p><p><strong>Other terms and conditions<\/strong><\/p><p>The client is responsible for all refund expenses and fees. These fees will be deducted from the amount the consumer receives.<\/p><p><strong>The refund fee (fiat funds) is for:<\/strong><\/p><ol start=\"4\"><li>Payment cards (VISA \/ MC): Processing fee: 4.5% Service fee: 0.5% 2) SWIFT \/ SEPA (bank transfer): Bank commission: according to tariffs of each bank; Service fee: 5%<\/li><\/ol><p><strong>The refund fee (cryptocurrency) is for:<\/strong><\/p><ol><li>Payment cards (VISA \/ MC): Service fee: 3% Commission related to the cryptocurrency return processing depends on the type of cryptocurrency, rate changes, network commission, etc. 2) SWIFT \/ SEPA (bank transfer): Service fee: 5% Commission related to the cryptocurrency return processing depends on the type of cryptocurrency, rate changes, network commission, etc. Please note that the cryptocurrency rate can change very dynamically, therefore, there may be a negative difference between the value of the cryptocurrency at the time of purchase and its value at the time of sale; this difference is covered by the refund amount. www.escoin.ee reserves the right to make changes and amendments to this Refund Policy, including if any changes are made to the law. If the client does not agree with the possible changes, he\/she should stop using the www.escoin.ee service.<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-97daa19 e-con-full e-flex e-con e-child\" data-id=\"97daa19\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31ac941b elementor-widget elementor-widget-jet-custom-menu\" data-id=\"31ac941b\" data-element_type=\"widget\" data-widget_type=\"jet-custom-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"menu-privacy-policy-container\"><div class=\"jet-custom-nav jet-custom-nav--dropdown-right-side jet-custom-nav--animation-fade\"><div class=\"menu-item menu-item-type-post_type menu-item-object-page jet-custom-nav__item jet-custom-nav__item-5799\"><a href=\"https:\/\/escoin.ee\/et\/buy-elg\/\" class=\"jet-custom-nav__item-link\"><span class=\"jet-menu-link-text\"><span class=\"jet-custom-item-label top-level-label\">Osta ELG<\/span><\/span><\/a><\/div>\n<div class=\"menu-item menu-item-type-post_type menu-item-object-page jet-custom-nav__item jet-custom-nav__item-5628\"><a href=\"https:\/\/escoin.ee\/et\/swap\/\" class=\"jet-custom-nav__item-link\"><span class=\"jet-menu-link-text\"><span class=\"jet-custom-item-label top-level-label\">Swap<\/span><\/span><\/a><\/div>\n<div class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy jet-custom-nav__item jet-custom-nav__item-5292\"><a href=\"https:\/\/escoin.ee\/et\/data-privacy-policy\/\" class=\"jet-custom-nav__item-link\"><span class=\"jet-menu-link-text\"><span class=\"jet-custom-item-label top-level-label\">Andmete privaatsuspoliitika<\/span><\/span><\/a><\/div>\n<div class=\"menu-item menu-item-type-post_type menu-item-object-page jet-custom-nav__item jet-custom-nav__item-5341\"><a href=\"https:\/\/escoin.ee\/et\/return-refund-policy\/\" class=\"jet-custom-nav__item-link\"><span class=\"jet-menu-link-text\"><span class=\"jet-custom-item-label top-level-label\">Tagastamis- ja tagasimaksepoliitika<\/span><\/span><\/a><\/div>\n<div class=\"menu-item menu-item-type-post_type menu-item-object-page jet-custom-nav__item jet-custom-nav__item-5340\"><a href=\"https:\/\/escoin.ee\/et\/terms-of-services\/\" class=\"jet-custom-nav__item-link\"><span class=\"jet-menu-link-text\"><span class=\"jet-custom-item-label top-level-label\">Teenuse tingimused<\/span><\/span><\/a><\/div>\n<div class=\"menu-item menu-item-type-post_type menu-item-object-page jet-custom-nav__item jet-custom-nav__item-5339\"><a href=\"https:\/\/escoin.ee\/et\/security\/\" class=\"jet-custom-nav__item-link\"><span class=\"jet-menu-link-text\"><span class=\"jet-custom-item-label top-level-label\">Turvalisus<\/span><\/span><\/a><\/div>\n<div class=\"menu-item menu-item-type-post_type menu-item-object-page jet-custom-nav__item jet-custom-nav__item-5338\"><a href=\"https:\/\/escoin.ee\/et\/service-contact\/\" class=\"jet-custom-nav__item-link\"><span class=\"jet-menu-link-text\"><span class=\"jet-custom-item-label top-level-label\">Teeninduse kontakt<\/span><\/span><\/a><\/div>\n<\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>RETURN &#038; REFUND POLICY Policy on Refunds PLEASE READ THE REFUND POLICY CAREFULLY BEFORE USING THE WEBSITE \u201cwww.escoin.ee.\u201d www.escoin.ee goes to great lengths to assist its customers with the cryptocurrency refund process. General guidelines In the event that a transaction involving the purchase or sale of cryptocurrency has not yet been finalized and does not [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5308","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Return &amp; Refund Policy | Escoin (ELG)<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/escoin.ee\/et\/return-refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"et_EE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return &amp; Refund Policy | Escoin (ELG)\" \/>\n<meta property=\"og:description\" content=\"RETURN &#038; REFUND POLICY Policy on Refunds PLEASE READ THE REFUND POLICY CAREFULLY BEFORE USING THE WEBSITE \u201cwww.escoin.ee.\u201d www.escoin.ee goes to great lengths to assist its customers with the cryptocurrency refund process. 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